I had a Lumbar MRI this morning. The reception agent, Jody, was efficient and friendly even though it was 7 am. She understood and answered all my questions well and was kind and encouraging. She handled insurance matters promptly and without problem. She explained the process for sending results to my ordering physician.
The MRI technician, Laura, was kind, attentive, clearly explained the process and made certain that I was comfortable prior to and during the procedure. She clearly answered my post-exam questions and made an exam CD for me to take home. Both women were professionals and are a credit to the organization.
Dr. Edward Maddox
I’ve visited this location twice now over the past two years, and each time was a good experience (at least as good as you can make a medical appointment). The waiting areas and rooms are always clean and the chairs are very comfortable, which is wonderful, because many of the people waiting for imaging are in pain. I’m impressed with the way this location has adapted to COVID, by providing patients their own (unused) pens to fill out paperwork and keep. I’ve had both an ultrasound and more recently xrays here and both techs were great. I especially loved the tech who did my xrays, as she was so considerate and compassionate. She made me feel comfortable despite having to do uncomfortable and painful poses for the xrays. I’ve had my fair share of imaging done (at other places), and I don’t believe I’ve ever had a tech make a personal connection with me like this one did. I will definitely be back for future imaging needs!